Tech Provider Services
Marketing Automation

Tech Provider Services

Multi-Channel Sender Management

WhatsApp Business Service

Complete WABA Management

- Embedded signup flow for WABA setup

- Real-time account health monitoring

- Template creation and submission to Meta

- Compliance management and quality assurance

- Multi-account support for agencies

Template Management

- Create WhatsApp message templates through our platform

- Submit templates for Meta review and approval

- Track template status and approval process

- Manage template versions and updates

- Template analytics and performance tracking

WhatsApp Senders

- Meta Business API integration

- Phone number verification and management

- Message template creation and management

- Real-time delivery and engagement tracking

Email Sender Service

Template Management

- Create Email templates through our platform

- Create template as rich text or upload a doc file or provide ready HTML email, use variables for better personalization of your emails.

- Track template status and approval process

- Manage template versions and updates

- Template analytics and performance tracking

Email Senders

- integration with advanced deliverability

- Email analytics and reporting

- Bounce and complaint management

Template Management

- Create SMS templates through our platform

- Create template with variables for better personalization of your emails.

- Track template status and approval process

- Manage template versions and updates

- Template analytics and performance

SMS Senders

- integration with intelligent routing

- SMS analytics and delivery tracking

- Number management and optimization

- Compliance and regulatory support

SMS Sender Service

Sender Management Setup Guide

Sender management is automation enablement service that is only available for Business and Enterprise Tiers

A. Email Sender Setup

1. Configuration Options:

- SendGrid Integration (Recommended)

* Higher deliverability rates

* Advanced analytics

* Automated bounce handling

- Custom SMTP Server (managed by the user )

* Use your own email server

* Full control over email infrastructure

* Manual bounce handling required

2. SendGrid Setup Process:

- Go to Sender Management → Email Tab

- Enter your business email

- Click "Verify with SendGrid"

- Complete email verification (check inbox)

- Wait for domain verification (24-48 hours) done by user optionally

- Start creating email templates

B. WhatsApp Business Account Setup

1. Initial Setup:

- Go to Sender Management → WhatsApp Tab

- Enter business information:

* Business name

* Business email

* Phone number

* Website URL

- Click "Connect with Meta"

2. Meta Integration:

- Complete Meta's business verification

- Grant necessary permissions to MRPLN

- Select or create WhatsApp Business Account

- Wait for account review (typically 1-5 days)

3. Post-Setup:

- Monitor account health score

- Create message templates

- Configure business profile

C. SMS Sender Setup

1. Configuration Options:

- Your Own Number (10DLC)

* Must be registered for A2P 10DLC

* Higher trust and deliverability

* Your brand recognition

* You handle compliance

- MRPLN Toll-Free (required Consent from your customers as stated in consent management section)

* Ready to use immediately

* Shared with other users

* MRPLN handles compliance

* Lower setup complexity

2. 10DLC Setup Process: done by the user (reach us we can support on the process )

- Register with Campaign Registry

- Complete brand verification

- Submit campaign details

- Wait for carrier approval (5-14 days)

- Configure in MRPLN

3. Toll-Free Setup:

- Select "Use MRPLN Toll-Free"

- Accept terms of service and collect the required Consent from your customers as stated in consent management section

- Start creating SMS templates

D. Best Practices

1. Email Best Practices: Use authenticated domains, Maintain good sender reputation, Follow anti-spam guidelines, Monitor bounces

2. WhatsApp Best Practices: Keep quality rating high, Use approved templates, Respect messaging windows, Monitor opt-out rates

3. SMS Best Practices: Follow TCPA guidelines, Respect quiet hours, Clear opt-out instructions, Monitor delivery rates

E. Monitoring & Analytics

1. Email Monitoring: Delivery rates, Open rates, Click rates, Bounce/complaint rates

2. WhatsApp Monitoring: Message status, Template approval rates, Quality rating, Customer engagement

3. SMS Monitoring: Delivery confirmation, Response rates, Opt-out tracking, Cost analysis

F. Troubleshooting Guide

1. Common Email Issues: Bounces, Spam folder placement, Authentication failures, Template rendering

2. Common WhatsApp Issues: Template rejections, Quality rating drops, Message failures, API connectivity

3. Common SMS Issues: Delivery failures, Carrier filtering, Number validation, Rate limiting

Customers Consent & Data Management

Sender management is automation enablement service that is only available for Business and Enterprise Tiers

MRPLN is a B2B platform built for marketers and businesses to manage their Marketing campaigns and communications responsibly.

This page explains how consent is collected and confirmed, how opt-out is handled, and how customer data is stored and processed, in line with MRPLN’s Privacy Policy, Terms of Use and User Guide, and data protection laws.

1. Consent Collection & Opt-In Process (User Responsibility)

MRPLN does not collect or request customer consent directly.

The sole responsibility for obtaining valid consent lies with the business or marketer (the MRPLN user).

Before uploading or adding a contact to the platform, users must:

• Collect clear and verifiable consent from the individual to receive communication through the selected channel (WhatsApp, SMS, Email) .

• Confirm this consent in the MRPLN interface by manually checking the consent confirmation box during customer creation (via web form or Excel upload).

• Ensure that the consent was informed, specific, and compliant with applicable laws.

• To use MRPLN SMS Toll-Free number user include this in the consent " You Agree to Receive Marketing massages through MRPLN Toll free Number "

This confirmation means that:

• The user's customer explicitly agreed to receive communications from your business or marketing messages from MRPLN and SMS on your behalf

• You, as the user, are accountable for storing proof of this consent. MRPLN may require Valid documentation of how users collected the needed consents.

• MRPLN records your confirmation of consent for compliance purposes but does not verify or manage consent collection on your behalf.

✅ Consent Confirmation is a mandatory step before saving or uploading any customer. No data will be added to the MRPLN system unless the user explicitly confirms that prior consent has been obtained.

How Consent is Collected by Users

Before a marketer adds a customer to MRPLN, they are required to collect consent through one or more of the following methods:

• ✅ A checkbox on their website or landing page

• ✅ A sign-up form where the customer agrees to receive Marketing communication from your business or through MRPLN on your behalf.

• ✅ Verbal or written confirmation (e.g., during a sales call or clinic visit)

This opt-in occurs before any data is uploaded to MRPLN. When uploading customer data, users must explicitly confirm they collected proper consent (as seen in the screenshot above). MRPLN retain the right at any time to ask for documented Consent collected from the user's customers.

📎 Screenshot of consent confirmation checkbox is provided below for reference.

2. Opt-Out & Unsubscribe (MRPLN / USER Managed)

While consent collection is your responsibility, MRPLN helps enforce opt-out controls to protect end customers and comply with anti-spam laws:

• MRPLN automatically appends unsubscribe instructions to outbound emails when the user has not included them.

• For SMS and WhatsApp, we recommend and support using keywords like "STOP" or "Opt-out".

• If an end customer opts out, MRPLN will:

  • Flag and exclude the contact from future communication.

  • Remove them from the active contact list uploaded by the user.

  • Ensure no further messages are delivered to that contact from the same business.

⚠️ MRPLN users are expected to respect opt-outs and should not re-upload the same contact unless fresh consent is collected.

3. Data Management & Security

MRPLN applies strict security measures to protect all customer data:

• Customer records are visible and accessible only to the user who uploaded them.

• Data is encrypted at rest and in transit, stored on secure infrastructure (e.g., AWS in UAE / USA).

• Default Data storage region is United States (AWS USA).

• Enterprise users can request Data storage Localization by contacting us before plan start and registration.

• MRPLN does not use, share, or sell any customer data beyond the nature of data processing on behalf of our users. Data Processing Agreement

• Users can delete contacts at any time and request full removal for compliance purposes.

4. Your Responsibility as a User

By using MRPLN, you acknowledge and agree to:

• Collect and confirm valid opt-in consent before adding any customer.

• Not upload any customer without explicit permission for the intended communication channel.

• Handle all regulatory duties related to customer data and consent.

• Respect MRPLN’s policies and privacy commitments.

• Data will be stored in United States region, unless you user are on Enterprise plan and request another region.