Terms of Use

Effective Date: 1st June 2025
Last Updated: 1st June 2025

Welcome to MRPLN! These Terms of Use ("Terms") outline the rules and regulations for accessing and using the MRPLN website ,platform and related serves operated by MRPLN LLC ("we," "us," or "our"), located at https://mrpln.com.

By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Definitions

1. Platform: The MRPLN website, software, and services provided by MRPLN LLC.

2. User: Any individual or entity accessing the Platform, referred to as "you" or "your."

3. Controller: A user who determines the purposes and means of processing personal data uploaded to the Platform.

4. Processor: MRPLN LLC, responsible for processing personal data on behalf of the Controller.

5. Sub-Processor: Third parties engaged by us to process data on behalf of the Controller.

6. Data Subject: The individual to whom the personal data relates.

7. DPA: The Data Processing Agreement, incorporated into these Terms.

2. Acceptance of Terms

By registering, accessing, or using the Platform, you:

1. Agree to these Terms.

2. Accept the Privacy Policy,

3. Accept the incorporated Data Processing Agreement (DPA) in this page.

4. Acknowledge that updates to these Terms will be communicated via email or Platform notifications, and continued use constitutes acceptance of the updates.

3. Cookies

Our website uses cookies to improve your browsing experience. By using MRPLN, you agree to the use of cookies as described in our Privacy Policy.

• Required Cookies: Essential for the operation of the Platform and do not require consent.

• Optional Cookies: Used for analytics and marketing purposes, which you may accept or decline via your browser settings.

4. User Responsibilities

1. Compliance with Laws:

   • You are responsible for ensuring compliance with applicable laws, including obtaining consents from Data Subjects when uploading their data.

2. Prohibited Activities:

   • You must not upload unlawful or unauthorized content or probably unconsented Customer.

   • You must not attempt to bypass or compromise our security measures.

3. Accuracy of Data:

   • You are responsible for providing accurate and lawful data.

5. Intellectual Property

Unless otherwise stated, all intellectual property rights for materials on the Platform are owned by MRPLN LLC or its licensors. Users may access materials for personal use, subject to these restrictions:

You must not:

1. Copy or republish material from MRPLN.

2. Sell, rent, or sub-license material.

3. Redistribute content without permission.

6. User-Generated Content

1. Comments and Contributions:

   • You may post content such as comments on certain areas of the Platform or social media platforms or internet in-general.

   • MRPLN LLC does not pre-screen user content but reserves the right to remove inappropriate or unlawful content.

2. Your Warranties:

   • You own or have the necessary rights to post the content.

   • Your content does not infringe on third-party rights.

3. License Grant:

   • By posting, you grant MRPLN LLC a non-exclusive license to use, reproduce, and distribute your content in connection with the Platform.

   • You grant MRPLN LLC the right to process the content, data and other information you upload or provide as per the data processing agreement and out terms and policies.

7. Hyperlinking to Our Content

Certain organizations may link to our website without prior approval, including government agencies, search engines, and news organizations. Other organizations may request permission by contacting us at contact@mrpln.com.

Approved links must:

1. Not falsely imply sponsorship, endorsement, or affiliation.

2. Fit within the context of the linking party's website.

8. Content Liability

We are not responsible for user content or links appearing on third-party websites. Users agree to indemnify and defend us against claims arising from such content or links.

9. Disclaimer

To the fullest extent permitted by law:

1. We disclaim all warranties and representations regarding the Platform and services provide.

2. We are not liable for any loss or damage arising from the use of the Platform and services provide.

3. we are not liable for any disputes arises from the use of the Platform and services provide.

10. Data Processing Agreement (DPA)

This DPA governs the processing of personal data on our Platform:

10.1 Roles and Responsibilities

1. Controller Responsibilities:

   • You act as the Data Controller for any personal data uploaded to the Platform.

   • You determine the purposes and mean of processing personal data.

2. Processor Responsibilities:

   • We act as a Data Processor, processing data solely on your instructions.

   • We will not process personal data for our own purposes.

   • Collecting Customers proper consent is user's Solo Responsibility refer to Consent & User Data | MRPLN

10.2 Sub-Processors

We engage trusted sub-processors, for Data storage, Email delivery, SMS and WhatsApp notifications delivery, AI powered feature and analytics, web pages build and management including but not limited to :

• AWS (USA Region or others upon user request for compliance purposes), Amazon web services, SendGrid, Twilio, Zoho, WhatsApp, WordPress, Google, Microsoft, DeepSeek , OpenAI GPT API.

contact us to know full list of Sub-Processors or specific recommendation you want.

10.3 Customers Consent & Data Management

• Consent Collection & Opt-In Process (User Responsibility)

  MRPLN does not collect or request customer consent directly.

  The sole responsibility for obtaining valid consent lies with the business or marketer (the MRPLN user).

  Before uploading or adding a contact to the platform, users must:

  • Collect clear and verifiable consent from the individual to receive communication through the selected channel (WhatsApp, SMS, Email) .

  • Confirm this consent in the MRPLN interface by manually checking the consent confirmation box during customer creation (via web form or Excel upload).

  • Ensure that the consent was informed, specific, and compliant with applicable laws.

  • To use MRPLN SMS Toll-Free number user include this in the consent " You Agree to Receive Marketing massages through MRPLN Toll free Number "

  This confirmation means that:

  • The user's customer explicitly agreed to receive communications from your business or marketing messages from MRPLN and SMS on your behalf

  • You, as the user, are accountable for storing proof of this consent. MRPLN may require Valid documentation of how users collected the needed consents.

  • MRPLN records your confirmation of consent for compliance purposes but does not verify or manage consent collection on your behalf.

  ✅ Consent Confirmation is a mandatory step before saving or uploading any customer. No data will be added to the MRPLN system unless the user explicitly confirms that prior consent has been obtained.

  How Consent is Collected by Users

  Before a marketer adds a customer to MRPLN, they are required to collect consent through one or more of the following methods:

  • ✅ A checkbox on their website or landing page

  • ✅ A sign-up form where the customer agrees to receive Marketing communication from your business or through MRPLN on your behalf.

  • ✅ Verbal or written confirmation (e.g., during a sales call or clinic visit)

  This opt-in occurs before any data is uploaded to MRPLN. When uploading customer data, users must explicitly confirm they collected proper consent (as seen in the screenshot above). MRPLN retain the right at any time to ask for documented Consent collected from the user's customers.

  📎 Screenshot of consent confirmation checkbox is provided below for reference.

  . Opt-Out & Unsubscribe (MRPLN / USER Managed)

  While consent collection is your responsibility, MRPLN helps enforce opt-out controls to protect end customers and comply with anti-spam laws:

  • MRPLN automatically appends unsubscribe instructions to outbound emails when the user has not included them.

  • For SMS and WhatsApp, we recommend and support using keywords like "STOP" or "Opt-out".

  • If an end customer opts out, MRPLN will:

    • Flag and exclude the contact from future communication.

    • Remove them from the active contact list uploaded by the user.

    • Ensure no further messages are delivered to that contact from the same business.

  ⚠️ MRPLN users are expected to respect opt-outs and should not re-upload the same contact unless fresh consent is collected.

  . Data Management & Security

  MRPLN applies strict security measures to protect all customer data:

  • Customer records are visible and accessible only to the user who uploaded them.

  • Data is encrypted at rest and in transit, stored on secure infrastructure (e.g., AWS in UAE / USA).

  • Default Data storage region is United States (AWS USA).

  • Enterprise users can request Data storage Localization by contacting us before plan start and registration.

  • MRPLN does not use, share, or sell any customer data beyond the nature of data processing on behalf of our users.

  • Users can delete contacts at any time and request full removal for compliance purposes.

  . Your Responsibility as a User

  By using MRPLN, you acknowledge and agree to:

  • Collect and confirm valid opt-in consent before adding any customer.

  • Not upload any customer without explicit permission for the intended communication channel.

  • Handle all regulatory duties related to customer data and consent.

  • Respect MRPLN’s policies and privacy commitments.

  • Data will be stored in United States region, unless you user are on Enterprise plan and request another region.

10.4 Data Breach Notification

We will notify you promptly of any data breaches and assist you in meeting legal obligations.

10.5 Data Retention and Deletion

Data will be retained only as necessary for service provision or legal obligations. Upon account termination or request, data will be deleted or anonymized.

11. Modifications to Terms

We reserve the right to update these Terms. Significant changes will be communicated via email or Platform notifications. Continued use constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Wyoming, USA, unless otherwise required by local regulations.

13. Contact Information

For questions or concerns about these Terms, contact:
MRPLN LLC
5830 E 2nd St, Ste 7000 #21096, Casper, Wyoming 82609, USA
Email: contact@mrpln.com